Terms of Service

Terms of Service for Frost Buddy

Agreement to These Terms

By browsing Frost Buddy or placing an order with us, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our website or purchase products.

Order Process and Acceptance

Each order submitted to Frost Buddy constitutes an offer to purchase. We reserve the right to decline or cancel any order for reasons including, but not limited to:

Products being out of stock
Pricing errors
Suspected fraudulent activity

If your order is canceled after payment, Frost Buddy will issue a full refund for any amounts charged. Please understand that receiving an order confirmation email does not confirm final acceptance. Orders are only accepted once they have been shipped.

Product Availability and Pricing

Product availability at Frost Buddy is not guaranteed until your order has been accepted and dispatched. Our inventory includes categories such as New Arrivals, Drinkware, and Accessories, including popular items like Bottle Buddy and Mug Buddy products.

If an item you ordered is unavailable, we will contact you with the following options:

Wait to receive the item when restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Warranty for Drinkware Products

Frost Buddy provides a 1-year limited warranty on our drinkware against manufacturing defects occurring under normal use. Covered issues include malfunctioning lids, seal leaks, or loss of insulation.

This warranty excludes:

Normal wear and tear
Cosmetic damage such as scratches or dents from accidental drops
Damage caused by improper use, including heating products on stoves or microwaves
Damage resulting from improper washing or care

To file a warranty claim, you must supply your original receipt or order number. Warranty fulfillment is limited to replacement parts or products; refunds will not be issued under this warranty.

Your Responsibilities

When placing an order with Frost Buddy, customers must provide accurate and complete shipping and contact information. Frost Buddy is not responsible for shipments sent to incorrect addresses entered by the customer.

If reshipping is necessary due to inaccurate address information, any additional shipping fees will be the customer’s responsibility.

Proper product care as outlined by Frost Buddy is essential. Damage from neglect or misuse is not covered under warranty.

Limitation of Liability

Frost Buddy’s maximum liability related to any order is limited to the total amount paid for that order. We disclaim responsibility for any indirect, incidental, or consequential damages arising from your use of our website or products, to the fullest extent permitted by law.